Frequently Asked Questions

FAQ - Frequently Asked Questions

PLACE AN ORDER  

What payment methods do you accept?  

At SimplyCasa you can checkout using all types of credit and debit cards or using the PayPal Express checkout option. We do not accept direct bank transfers or cash on delivery.  

How secure is my online order?  

When you purchase online with your credit card, all your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are pre -authorized and approved. Your credit card information is not stored on our servers.  

ORDER DELIVERY  

When will my order be processed?  

All orders are fulfilled and shipped from our warehouse. Please allow extra time for order processing during holidays and sales seasons.  

We process orders between Monday and Friday. Orders will be processed within 1-2 business days of ordering and shipped the next business day after processing. Please note that we do not ship on weekends.  

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed payment.  

How can I track my order?  

We will email you tracking information as soon as your order has shipped. You will usually receive your tracking number the day after your order ships.  

Feel free to track your order on our dedicated page.  

RETURNS AND EXCHANGES  

How can I return my order?  

If you are not satisfied with your purchase and would like to return an item, please contact us within 14 days of receiving your order. Please provide your order number and the reason for the return. Our customer service team will review the return request and send further instructions if the return is approved.  

For a list of final sale items, please see our return policy. All returns must be in original condition with packaging intact.  

What happens if the items I received are defective, incorrect or damaged?  

Please contact us within 7 days of receiving your order if you have received incorrect, missing and/or faulty goods. Please include your order number, photographs of the item(s) and all relevant contact information regarding receipt of your parcel. We will do our best to resolve your issue as quickly as possible.  

How long does the return process take?  

Returns may take up to 7 business days to process from the day we receive your return. We will send you an email to confirm that your return has been processed.  

FAQ

PLACING AN ORDER  

How safe is it? my online order ? 

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL- encrypted and sent directly to our credit card provider's network, where your card and transactions is pre-authorized and approved . Your credit card information is not stored on our servers. 

What payment methods do you accept ? 

At nomestore you can checkout using all types of credit&debit cards or by using PayPal Express checkout option. We do n't accept direct bank transfers or cash on delivery. 

ORDER DELIVERY  

When my order will it be processed ? 

All orders are handled and shipped out from us warehouse . Please allow extra time for your order to be processed during holidays and sales seasons. 

We process orders between Monday and Friday . Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

Please contact us if you do n't receive tracking confirmation after 5 business days from the day you completed your payment. 

How can I track my order ? 

We will email your tracking information as soon as your order has shipped . Usually you will receive the tracking number the day after we have shipped your order . 

Feel free to track your order on our dedicated page by clicking here  

RETURNS & EXCHANGES  

How can I return my order ? 

If you are not happy with your purchase and wish to return an item, please contact us within 14 days of receipt your order . Please provide your order number as well as the reason for your return . Our customer service team will review the return request and will send further instructions if the return is approved . 

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact . 

What if item(s) I received are defective , incorrect or damaged ? 

Please contact us within 7 days of receipt your order if you received merchandise that is incorrect , missing , and/or defective . Please include yours order number , photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible . 

How long is the return process ? 

Processing returns may take up to 7 business days from the day we receive your return . We will email you to confirm once your return has been processed .